Complaints

Redress scheme provided by: The Property Ombudsman (D6830)

Should you wish to make a complaint about our services, please first speak to a member of the team, we welcome your feedback and will endeavour to resolve any issues raised quickly and efficiently, without the need of escalation.

Should we not be able to resolve your complaint over the phone, please email us full details of your complaint in writing.

Upon receiving a written complaint, we will acknowledge receipt within 3 working days and in line with the Property Ombudsman protocol, we will provide a full reply within 15 working days.

Should we confirm our final stance on the matter and should you still not be happy with the outcome, we will advise that you escalate the complaint to the property ombudsman for third party investigation.

  • Property Ombudsman
  • Right Move
  • The Property Ombudsman
  • The Property Ombudsman
  • The Property Ombudsman
  • DPS